Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains the terms under which [Your Company Name] issues refunds for courses purchased on [Your Academy Name] (the "Platform").

2. Refund Eligibility

You may request a refund within [7/14/30] days of purchase, provided that:

• You have not completed more than [10/20]% of the course content, and
• The course was purchased directly through this Platform (not through a third-party promotion or bundle, unless stated otherwise).

3. Non-Refundable Cases

Refunds will not be issued for: courses purchased more than [X] days ago, courses where a completion certificate has already been issued, or installment plan down payments once course access has been granted (unless required by law).

4. How to Request a Refund

To request a refund, email [support email] with your order ID and reason for the request. We aim to respond within [3/5] business days.

5. Refund Processing Time

Approved refunds are processed back to the original payment method within [7/14] business days, though your bank or payment provider may take additional time to reflect the refund.

6. Installment Plan Cancellations

If you purchased a course on an installment plan and stop paying further installments, your access to the remaining (unpaid) portion of the course content will be locked, but installments already paid are non-refundable except as described above.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated policy will apply to purchases made after the change is posted.

8. Contact Us

For any refund-related questions, contact us at [support email] or [support phone number].

Last updated: [Date]